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Practice Information

We are a bulk billing practice and we operate on an appointment basis. Appointments can be made by calling reception (02 9498 1499) during opening hours or, for our registered patients, by using our online appointment system. To do so, please click on the 'Contact' button above.

 

For life threatening emergencies, please ring 000.

 

We provide comprehensive general practice services, to look after all aspects of your health. We are a registered Yellow Fever Travel Medicine Clinic.

 

Our practice uses quality disposable, sterile instruments for all surgical procedures.

 

We are a certified Yellow Fever Vaccination Clinic. Our doctors can provide comprehensive travel health service including vaccinations.

 

Please note that we have the right to refuse service except in genuine life threatening emergency.

 

Billing

 

All patients who hold current Medicare card will be bulk billed for standard consultations.

 

Medical procedures, insurance, employment health checks, legal and other matters will be privately billed. You will be advised of any such charges before they are incurred.

 

All applicable fees are due at the time of the consultation. We accept payment via EFTPOS and credit card. We have the Medicare Easyclaim facility, which means that you can receive Medicare rebate back into your account immediately (if you have registered your bank account with Medicare).

 

After Hours Medical Service

 

Our practice provides after hours medical service, 24 hours a day, 365 days a year (outside of our opening hours). If you require urgent medical advice and bulk billed home visits, please call 13 27 25 (13SICK).

 

Reminders/Recalls

 

Our practice operates a reminder/recall system to follow up abnormal test results and organise review appointments. However, it is your responsibility to return to see the doctor regarding each test or investigation you have had performed.

 

Telephone Communication

 

Telephone consultations are not usually recommended by our practice and are not covered by Medicare. For urgent matters our regular patients may request to leave a message/speak to their regular doctor (please let us know regarding the urgency). For all telephone conversations with a doctor at our practice a fee will be payable.

 

Privacy Policy/Management of Health Information

 

Our practice has policies and systems in place to protect your privacy. Your health information is kept confidential. Please ask our reception staff for more information regarding our privacy policy or if you require access to your own health information (administration fees may apply).

 

Complaints

 

Please address any complaints to the Practice Manager, Caroline Fung by email: Caroline.Fung@GordonFMP.com.au.

 

If successful resolution of your complaint has not occurred, you can contact the Health Care Complaints Commission on 1800 043 159.